Terms, bookings & refunds
Who operates CapeCastings
CapeCastings is operated by NEXIS (PTY) LTD. Contact admin@capecastings.com for booking, portfolio, payment or account support. CapeCastings operates at capecastings.com.
Profiles and casting briefs
Talent profiles are for adults aged 18 or over. Publish only accurate information and media you have permission to use. We review profiles and briefs before publication and may decline misleading, unsafe or unlawful content. A reviewed profile is not a background check, professional accreditation or promise of work.
Talent bookings and our fee
The talent sets their fee. CapeCastings adds 50% of that fee to the client price. For a R1,000 talent fee, our fee is R500 and the client pays R1,500. The talent fee is not reduced by this platform fee. A listed day covers up to eight working hours; the parties must agree the schedule, deliverables, usage, location, travel, overtime and any extra costs in the booking brief before acceptance. Extended image rights, exclusivity and expenses are not automatically included.
A request does not confirm a booking. Talent must accept the quoted fee, dates and brief, and the client must then pay within the displayed reservation window. Prices are saved with the request. Changes to scope or fees require a new agreed request; neither party can silently change a paid booking.
Completion and talent payout
Yoco collects the client payment for CapeCastings; it does not automatically split that payment with talent. After the work is completed and confirmed, CapeCastings reviews the talent fee for a manual payout. We arrange payee details through a secure channel and record the transfer reference. Payouts remain on hold during an unresolved cancellation, refund or dispute. Contact support to resolve a missing completion confirmation.
Cancellations and refunds
You may cancel an unpaid request from your workspace without charge. For paid bookings, use Request cancellation in your workspace and contact support promptly. We review whether work has begun, agreed expenses, the accepted brief and applicable consumer rights before confirming the refund and talent payment in writing. When talent cannot fulfil a paid booking and no work has been delivered, we will offer a replacement only with your agreement or refund the unfulfilled booking. Refunds are returned through the original payment method where supported. Statutory consumer rights are not excluded.
Optional portfolio and agency products
Free talent profiles, browsing and casting applications do not require purchase. Paid access periods do not renew automatically. Photography is not included in Profile Polish or Digital Portfolio: these use your supplied material. The listed managed-service scope includes one revision. We agree the brief and delivery date before work starts; if the service cannot be fulfilled, contact support for cancellation and a refund for the unfulfilled scope. Paid extras never guarantee bookings, representation, matches or income. Agency Desk includes up to five submitted casting briefs per paid period; prohibited briefs may be declined.
Responsible use
Do not post discriminatory or exploitative briefs, solicit inappropriate media, impersonate others or offer an unpaid opportunity as a paid role. Report suspicious messages or listings to admin@capecastings.com. CapeCastings may pause accounts or listings while a report is investigated. Keep payment on the platform so your order and accepted brief remain recorded.